During these tough times, the American Heart Association wanted to show how they practice building transparency. By listening to one another effectively and with empathy. In other words: “Everything begins with listening. Exponential listening happens when the practice of listening challenges our assumptions to the point of creating significant change in the way we work; and the way we think. Exponential Listening is a toolkit based on an award-winning framework, and follows a simple four-step process: Question, Listen, Reflect, and Learn.”